Maida Vale Florist: Flower Delivery Terms & Conditions

Introduction

Welcome to Maida Vale Florist. These Terms & Conditions set out the rights and obligations of customers using our online flower delivery services across Maida Vale and the surrounding areas. By purchasing from our website, you acknowledge and agree to these Terms & Conditions. Please read them carefully before placing any orders.

Our Service

Maida Vale Florist offers online floral arrangements and gift delivery for all occasions, specialising in same-day and next-day flower delivery within Maida Vale and neighbouring locations. Our products and services are intended for personal use or gifting purposes, and all sales are conducted in accordance with UK law.

Order Process

Customers may place orders through our online store by following the steps below:

• Browse our website and select desired flower arrangements, plants, or related products.
• Add items to your online shopping cart.
• Enter accurate delivery details, including recipient name, address, postcode, and contact telephone number. Please ensure this information is correct, as we cannot be responsible for delivery delays or failures caused by errors in order details.
• Select a preferred delivery date (same-day delivery may be available for orders placed before our stated cut-off time).
• Proceed to checkout, confirm your order summary, and make the required payment.
• Once your order is submitted and payment received, you will receive a confirmation email detailing your order and expected delivery arrangements.

Should you require any changes to your order after confirmation, please contact us as soon as possible referencing your order number. While we will endeavour to accommodate amendments, we cannot guarantee changes once items have been prepared or dispatched.

Availability and Substitutions

All flowers and products shown on our website are subject to seasonal availability. In the event that any items become unavailable, we reserve the right to substitute them with flowers or products of equal or greater value and similar style, without prior notice. We aim to maintain the overall presentation and value of your selected arrangement.

Delivery Policy

We provide flower delivery throughout Maida Vale and adjacent areas. Deliveries can be scheduled for same-day (subject to our cut-off times), next-day, or future dates as requested. While we strive to meet all delivery timeframes and date requirements, please note that:

• Delivery times are approximate and cannot be guaranteed.
• During peak periods (e.g. Valentine’s Day, Mother’s Day, Christmas), deliveries may be affected by high demand or adverse conditions.
• If the recipient is not present at the delivery address, we may leave the flowers with a neighbour, in a secure location, or return them to our shop. In such cases, we will leave a card or notification for the recipient.
• It is your responsibility to ensure someone is available to accept the delivery at the nominated address and time.

If the delivery address is outside our specified coverage, we will notify you and offer a refund or arrange for collection where possible.

Payments

We accept payments by major debit and credit cards, and other secure online payment methods indicated during checkout. Full payment is required in advance to confirm your order. All transactions are processed in GBP (£), and prices include VAT where applicable.

For your security, payment details are encrypted during transmission and handled via a secure payment service provider. We do not store or have visibility of your card or bank account details.

Order Cancellations

Should you wish to cancel your order, please notify us promptly, quoting your order reference. The timing of your cancellation will determine your eligibility for a refund:

• Cancellations by 12:00pm (midday) on the day before delivery: Full refund issued.
• Cancellations after this cut-off or on the day of delivery: If the order has already been arranged, prepared, or dispatched, no refund can be made.
• Special occasions/peak periods: Cancellations must be received 48 hours prior to intended delivery date for a refund to be considered.

Refunds will usually be processed within 7 working days to the original method of payment.

Returns and Refunds

Maida Vale Florist aims to deliver fresh, high-quality flowers every time. In the unusual event that you feel the flowers delivered do not meet our standards or match your order, please contact us within 24 hours of delivery with photographs and your order details. We will review and, if appropriate, offer a replacement or partial/full refund.

Due to the perishable nature of flowers, returns are generally not accepted unless the item is faulty or incorrect. We reserve the right to require photographic evidence of any problem before processing a refund or redelivery.

Force Majeure

We cannot be held responsible for failure or delay in delivery or service due to circumstances beyond our reasonable control, including (but not limited to) severe weather, road closures, vehicle breakdowns, interruptions to supply chain, or issues affecting our suppliers.

Liability

Maida Vale Florist shall not be liable for:

• Non-delivery due to incorrect delivery details provided by the customer.
• Any damage or loss that occurs after delivery to the nominated address.
• Allergic reactions caused by contact with flowers, foliage, or packaging materials.
• Losses relating to business, commercial, or resale activities. Our products are provided for personal use and not for resale.

To the fullest extent permitted by law, our total liability in connection with any single order shall not exceed the price paid for that order.

Customer Obligations

By placing an order with Maida Vale Florist, you agree to:

• Provide accurate, current delivery and contact information.
• Pay all associated charges for the goods and services purchased.
• Only purchase items for lawful purposes and not for resale.
• Advise us promptly of any problems or dissatisfaction.

Intellectual Property

All content, images, designs, and branding displayed on our website remain the intellectual property of Maida Vale Florist and our licensors. Copying, downloading, or reproducing any materials without our express permission is strictly prohibited.

Privacy and Data Protection

Your privacy is important to us. Personal information supplied during checkout is used solely to process your order and delivery. We will not share any personal details with third parties except as necessary for order fulfilment or as required by law. Please refer to our Privacy Policy for further information about how we protect your data.

Changes to These Terms

We reserve the right to amend these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or for updates to our services. Any changes will be effective immediately upon posting on our website. Continued use of our services following such changes constitutes acceptance of the updated terms.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms, your order, or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This agreement applies to all customers who order online for flower delivery within Maida Vale and the surrounding areas.

Contact and Complaints

If you have a question or complaint regarding your order or these Terms & Conditions, please contact us using the details provided on our website. We strive to resolve any issues promptly and to your satisfaction.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Maida Vale Florist regarding the use of our flower delivery services and supersede any previous agreements or discussions.

Thank you for choosing Maida Vale Florist for your online flower delivery needs in Maida Vale and the surrounding local areas.